1.1 The Consulting session belongs to the client. The client is expected to be on time and be prepared for the session by thinking about where they are with their lives and having an idea of what they would like to achieve in the session.
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1.2 While the Consultant can make suggestions, the ultimate responsibility is for the client to determine what to discuss and work on in the session.
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1.3 Results for the client vary depending on such things such as (but not limited to) the depth of the emotional charge/issues, the other associated charges/issues, and your willingness to work.

1.4 If the client’s situation requires a referral, a recommendation and referral will be made to seek more specialised services to assist the client.
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2. Professional Disclaimer
2.1 As a consultant at Tanya Cross Consulting, we would love to inform you in advance that we do not treat disease, prescribe drugs, or solve legal problems.
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2.2 Tanya Cross Consulting is here to offer you a new and more profound way of looking at your life. We will provide you with a leading-edge transformational methodology, a life advancing process, and a high achieving formula, that can help you create significant changes in your attitude towards, and actions in life. Tanya Cross Consulting is here to help you learn how to change any stressful situation you might encounter into a fulfilling condition or experience. The result will be that you will learn how to experience more moments of gratitude, certainty and presence in your life. You will learn how to act from a greater state of purpose, wisdom and poise.
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2.3 The result will be that you will learn how to experience more moments of gratitude, certainty and presence in your life. You will learn how to act from a greater state of purpose, wisdom and poise.
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3. Confidentiality
3.1 This is a very important aspect of the consulting relationship. Everything that we discuss in the counselling session is kept in the strictest confidence. If you were recently on or are presently under any form of psychiatric care, other psychological therapy, specialised medical supervision, or under the influence of any form of medication, we would ask that you please inform me in writing.

4. ​Cancellation Policy
4.1 Appointments are made in advance and reserved especially for the client and therefore a cancellation policy is in place, which is as follows: 12 hours notice is required to cancel an appointment otherwise the client will be charged for the session.

4.2 Sometimes due to unforeseen circumstances, the cancellation policy may be waived. Please cancel via your email booking or contact info@tanyacross.com

5. Refunds
5.1 If on or before the third session of your first package you have not achieved your outcome and wish for a refund, you will receive 100% refund of sessions completed and paid. Please email in writing to info@tanyacross.com and allow 7 days for the transaction to be finalized.

6. Permission To Use Testimonials
6.1 If a client provides a testimonial about Tanya Cross, Tanya Cross Consulting may use the testimonial, in part or whole, to promote Tanya Cross Consulting or Tanya in any format or medium at any time.